The Challenge
Pockyt.io needed advanced solution engineering support for onboarding new enterprise clients, internal knowledge sharing, and API product showcasing. Their engineering and sales teams needed better visibility into how APIs interconnect and power real-world use cases.
Our Solution
Saasential provided deep solution engineering support by implementing a ticketing and documentation ecosystem using Jira and Confluence integrated through custom Node.js services. We visualized their API products and payment workflows using API Astrolab, enabling faster onboarding, testing, and client demos.
Development Process
Internal System Audit & Requirements Gathering
Performed thorough audit of existing documentation, ticketing systems, and internal workflows to identify gaps and improvement opportunities.
Custom Integration between Jira, Confluence & Discord Bot
Built custom Node.js integrations connecting Jira Service Management, Confluence documentation, and Discord for real-time notifications and streamlined communication.
Workflow Visualization via API Astrolab
Implemented API Astrolab to create visual representations of API workflows, payment flows, and integration patterns for better stakeholder understanding.
Testing & Rollout across Solution Engineering Teams
Conducted pilot testing with solution engineering teams, gathered feedback, and iteratively refined the system before full deployment.
Continuous Documentation & Support
Established ongoing documentation processes and provided continuous support to ensure system adoption and knowledge transfer.
Measurable Results
Enhanced Team Collaboration
Improved collaboration between sales and engineering teams through unified documentation and communication channels.
Better API Value Communication
Enhanced visibility and communication of API value to clients through visual workflow representations and interactive demos.
Faster Enterprise Onboarding
Reduced onboarding time for enterprise merchants by 50% through better documentation and visual API guides.
Stronger Product Demos
Strengthened product demonstrations through workflow visualization, leading to higher conversion rates and client satisfaction.